The policy for exchange is the same as in-store for as long as you return the item within 30 days, in its original and unopened condition. If Zara hasn’t received the items you returned to exchange within the 14-day timeframe the payment method will be charged the cost of the article for which you submitted an exchange request. You have 30 calendar days after the item was delivered to make an exchange request, after which you will be given 14 days to send the product back to Zara. Zara does have an exchange and return policy. Make sure the packaging you choose to use is appropriate because this item will remain yours until the time it is back to Zara. The refund will be credited to the credit card used for the payment method used initially and can take between 14 and 14 days. If you’re packing the item you’re returning, you must include the receipt to prove your purchase and that it was received in the same original condition. Home Return: Attach the label printed on the sealed box, and comply with the “Home Return” instructions on the return label.ĭrop-Off: Attach the label you printed to the sealed box, and comply with the “Drop-Off” directions on the return label.Įven if you don’t have a Zara account, you’ll be able to complete returns by clicking the return link in your confirmation email of purchase. The complete directions on what to do with your packaging can be found on the label for returns. There you can request an exchange in size or request a return. If you wish to return your purchase to Zara via mail, go to and then My Account > Returns and Orders. Y ou can return the items to the Zara store in the original packaging and proof of purchase. If you’re sending an item to Zara, you must review the Zara Return Policy before sending the return package to ensure that everything will receive a refund. Fragrances: They must returned in their original packaging.Accessories: They must return in the complete original packaging.Underwear: items for underwear may not return or exchange except bodysuits, tops, or vests in the Kids’ section that are kept within their original boxes.Swimwear: Include the label for hygiene.There are a few restrictions on the purchase of certain items at Zara It is recommended that the items returned in their original packaging if possible and should in good condition with attached tags. retains the option to deny returns received beyond the return time limitation or for items that don’t match the state in the condition the items were purchased. Returns and exchanges must be completed in the first 30 days following receiving the shipping confirmation email. Returns and exchanges at are free for returns made using their return options. If you’re not familiar with Zara, it’s because there are 99 stores across the continental United States, with the vast majority of them in California. Zara Return Policy: Zara is a clothing store that makes up Inditex, the largest seller of apparel worldwide. Zara’s Return Policy and the Future of Retail
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